The devices will be an "immediate and convenient" resource that community members can use to rate their customer-service experience anywhere on the installation, according to David Lees, one of the project's collaborators. Lee said, "Customers wishing to provide input will have the option of using one of the kiosks at the time of their transaction by clicking a link or two and filling out a form with their submission and comments."

Once the form is submitted, the comments will be routed to the appropriate directorate for reply, if requested and reply information is provided, and a copy is provided to the garrison command team.

The units, which will replace most of the comment-card submission boxes and the re-purposed desktop computers currently in use, have arrived and are in the process of being imaged and delivered, said Ted Davis of the Plans, Analysis, Integration Office.

"It's a work in progress and we hope to be completed by early February," Davis said.

Currently, the Transportation Office in the Soldier Support Center and the Central Issuing Facility both have operational kiosks.

"These kiosks will allow patrons to submit their comments conveniently and in a completely user friendly manner," Davis said.

The kiosks will be located in customer service based operations like lodging, Outdoor Recreation, the Legal Assistance Office, the Family Life Chapel, the Air Force and Navy Dining Facility, the Home of Ordnance Dining Facility, Clark and MacLaughlin Fitness Centers, three Child, Youth and School Services facilities, the Lee and Regimental Clubs, the Bowling Center, the Education Center, the Soldier Support Center, the Directorate of Plans, Training, Mobilization and Security and others.

The ICE system allows customers to submit online comment cards to rate the service providers they have encountered at military installations and related facilities around the world. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments.

The kiosk project was spearheaded by the Directorate of Logistics, PAIO and the garrison information management office.